Publications

Journal Articles:

  • Marchiori E., Niforatos E., Preto L. (2018)  Analysis of users’ heart rate data and self-reported perceptions to understand effective virtual reality characteristics. Information Technology & Tourism, 1–23
  • Marchiori E., Scaglione M., Schegg R., Cantoni L. (2018) Research Agenda for Analysing Online Climate and Weather Information in the Process of Vacation Planning, e-Review of Tourism Research (eRTR), 9:1-5
  • Önder I., Marchiori E. (2017) A Comparison of Pre-Visit Beliefs and Projected Visual Images of Destinations, Tourism Management Perspectives, 21:42-53
  • Marchiori E., Cantoni L. (2017) Applying the counseling-learning approach to a tourism-related massive open online course, Journal of Teaching in Travel & Tourism, 18 (1):58-74
  • Fernández-Cavia J., Marchiori E., Haven-Tang C. ., Cantoni L. (2017) Online communication in Spanish destination marketing organizations The view of practitioners, Journal of Vacation Marketing, 23 (3):264-273
  • Cantoni L., De Ascaniis S., Marchiori E., Mele E. (2016) Pilgrims in the Digital Age: a research manifesto, International Journal of Religious Tourism and Pilgrimage, 4 (3)
  • Hu T., Marchiori E., Kalbaska N., Cantoni L. (2015) Online representation of Switzerland as a tourism destination: An exploratory research on a Chinese microblogging platform, Studies in Communication Sciences, 14 (2):136-143
  • Marchiori E., Boegli F., Adukaite A., Cantoni L. (2015) The Role of Food and Gastronomy in Online Travel Reviews About Agritourism Experiences, Journal of Gastronomy and Tourism, 1 (1):57-65
  • Marchiori E., Cantoni L. (2015) The role of prior experience in the perception of a tourism destination in user-generated content, Journal of Destination Marketing & Management, 4 (3):194-201
  • Fabi C., Marchiori E., Cantoni L. (2014) Barriers and Facilitators in the Maturity Process for Web Promotion of Italian Tourist Destinations, AlmaTourism, Journal of Tourism, Culture and Territorial Development, Vol 5, No 1:1-12
  • De Rose M., Marchiori E., Kalbaska N., Cantoni L. (2014) Independent e-learning offers in Tourism and Hospitality. In search of a map and possible quality indicators, ELC Research Paper Series, 8:45-55
  • Milwood P., Marchiori E., Zach F. (2013) A Comparison of Social Media Adoption and Use in Different Countries: The Case of the United States and Switzerland, Journal of Travel & Tourism Marketing, Special Issue: Social Media; 30(1-2): 165–168
  • Stoklosa L., Marchiori E., Cantoni L., Piotrowski M. (2013) Online narratives about a Central European tourism destination. The case of Podkarpackie Province (Subcarpathian Voivodeship), Folia Turistica (28):129-140
  • Marchiori E., Cantoni L. (2012) The Online Reputation Construct: Does it Matter for the Tourism Domain? A Literature Review on Destinations’ Online Reputation, Journal of information technology & tourism, 13 (3):139-159

Book chapters:

  • Borrè A., De Ascaniis S., Marchiori E., Cantoni L. (2017) Pratiche di ascolto e di dialogo. In Web Marketing delle Recensioni, ed. F. Tapinassi, N. Zoppi, Apogeo, 318-337
  • Marchiori E., Cantoni L. (2016) Evaluating Destination Communications on the Internet. Analytics in Smart Tourism Design, ed. Z. Xiang, D. R. Fesenmaier. Springer, 253-279
  • Marchiori E., Cantoni L. (2015) Including Augmented Reality in Tourism Education Programs. Tourism Education: Global Issues and Trends. Emerald, 115-134
  • Marchiori E. (2015) Including Augmented Reality in Tourism Education Programs. In Pauline J. Sheldon , Cathy H. C. Hsu (ed.) Tourism Education: Global Issues and Trends (Tourism Social Science Series, Volume 21). Emerald Group Publishing Limited, 115-134
  • Marchiori E. (2013) Formazione Turistica Mediata dalle Nuove Tecnologie. In. Inversini, A. & Cantoni, L.. Società Editrice Dante Alighieri, 249-274
  • Mandelli A., Marchiori E., Cantoni L. (2012) Tourists and Destination Management Organizations facing Social Media and eWord-of-Mouth. A Research in Italy. in Uday S Karmarkar, Vandana Mangal, UCLA Anderson Business and Information Technologies (Bit) Project: A Global Study of Business Practice (2012), World Scientific Publishing Company, Singapore 2012, pp. 225-248 (doi: 10.1142/9789814390880_0011)
  • Marchiori E., Inversini A., Da Col S., Cantoni L. (2011) Il passaparola online sulle destinazioni turistiche: di che cosa parlano i turisti?. FACEBOOK IN TOURISM. Le destinazioni turistiche di fronte al Social Networking, a cura di Roberta Garibaldi e Roberto Peretta

Conference proceedings:

  • Marchiori E., Niforatos E., Preto L. (2017) Measuring the Media Effects of a Tourism-Related Virtual Reality Experience Using Biophysical Data. In: Schegg R., Stangl B. (eds). Springer, Cham, 203-215. Information and Communication Technologies in Tourism 2017
  • Cantoni E., Marchiori E., Cantoni L. (2017) Teenagers’ Destination Website Navigation. A Comparison Among Eye-Tracking, Web Analytics, and Self-declared Investigation. Springer, Cham. 10290. In: Marcus A., Wang W. (eds) Design, User Experience, and Usability: Understanding Users and Contexts. DUXU 2017. Lecture Notes in Computer Science
  • Marchiori E., Cantoni L. (2016) Applying the Counseling-Learning Approach to a Tourism-related Massive Open Online Course. Thompson Rivers University.. Tourism Education Futures Initiative Conference (TEFI9), Kamloops, Canada, June 26–29, 2016
  • Marchiori E., Di Nardo C., Mariani M., Cantoni L. (2016) The co-creation process of the online image of an Italian World Heritage Site: the Sassi of Matera. Springer. ENTER2016 eTourism Conference
  • Marchiori E., Casnati F., Cantoni L. (2016) The Role of Destination in Hotels’ Online Communications: A Bottom-Up Approach. Springer. ENTER2016 eTourism Conference
  • Marchiori E., Niforatos E., Katsira M. (2016) Using biophysical measurements to assess the effects of a tourism-related virtual reality experience. Free University of Bozen-Bolzano, Italy. Consumer Behavior in Tourism Symposium (CBTS 2016), 14-17 December 2016, Bruneck, Italy
  • Serna A., Marchiori E., Gerrikagoitia J. K., Alzua-Sorzabal A., Cantoni L. (2015) An Auto-Coding Process for Testing the Cognitive-Affective and Conative Model of Destination Image. Springer. Information and Communication Technologies in Tourism 2015
  • De Ascaniis S., Borre’ A., Marchiori E., Cantoni L. (2015) Listen to your customers. How Hotels Manage Online Travel Reviews: The Case of Hotels in Lugano. Springer. Information and Communication Technologies in Tourism 2015
  • Marchiori E., Önder I. (2015) Reframing the Image of a Destination. A Pre-Post Study On Social Media Exposure.. Springer International Publishing Switzerland. Information and Communication Technologies in Tourism 2015. roceedings of the International Conference in Lugano, Switzerland, February 4-6, 2015
  • Marchiori E., Cantoni L. (2015) Studying Online Contents Navigation: a Comparison between Eye-Tracking Technique and Self-Reported Investigation. Springer International Publishing Switzerland. Information and Communication Technologies in Tourism 2015. Proceedings of the International Conference in Lugano, Switzerland, February 4-6, 2015
  • Adukaite A., Reimann A., Marchiori E., Cantoni L. (2014) Hotel Mobile Apps.The case of 4 and 5 star hotels in European German-speaking countries. Springer International Publishing Switzerland. Information and Communication Technologies in Tourism 2014. Proceedings of the International Conference in Dublin, Ireland, January 21-24, 2014
  • Marchiori E., Cantoni L. (2013) An Augmented Reality Project as an Opportunity to Foster Community Engagement and Practical Learning in Tourism Programs. Proceedings of the International Conference in Oxford Brookes University. Tourism Education Futures Initiative – TEFI7. 13-16 April 2013
  • Adukaite A., Marchiori E., Fabi C., Cantoni L. (2013) Barriers and facilitators in implementing knowledge and skills acquired during a training on online communication. The view of hotel managers. EuroChrie. EuroCHRIE Freiburg 2013, Cooperative Education & Research for Hospitality & Tourism Educators
  • Marchiori E., Cantoni L. (2013) Cues Affecting the Recognition of the Dominant Topic and Sentiment Expressed on Social Media Pages (BEST PAPER AWARD). TTRA. (Proceedings of the International Conference in Dublin, Ireland). TTRA 2013 Europe. Proceedings of the International Conference in Dublin, Ireland. 17-19 April 2013
  • Marchiori E., Milwood P., Zach F. (2013) Drivers and Benefits of Analysing DMOs’ eWOM Activities. Information and Communication Technologies in Tourism. ENTER
  • Marchiori E., Cantoni L., Fesenmaier D. (2013) What did they say about us? Message Cues and Destination Reputation. in L. Cantoni & Zheng Xiang (eds.), Information and Communication Technologies in Tourism 2013 (Proceedings of the International Conference in Innsbruck, Austria, January 22-25), Springer, Berlin – Heidelberg 2013
  • Marchiori E., Pavese G., Cantoni L. (2012) eTcoMM – eTourism Communication Maturity Model. A Framework to evaluate the Maturity of a DMO when it comes to the Online Communication Management. The Case of Canton Ticino and Lombardy. Springer. Information and Communication Technologies in Tourism 2012. January 24-27, 2012
  • Zach F., Marchiori E., Cantoni L. (2012) Web Marketing and Social Media: The case of Adoption and Outsourcing by Swiss DMOs. 43rd Annual Conference of the Travel and Tourism Research Association (TTRA). ISBN 978-0-615-64086-0
  • Marchiori E., Inversini A., Cantoni L., Da Col S. (2011) Classifying online conversations about Tourism Destinations. A tourist perspective. Proceedings of the 7th International Conference “Thought Leaders in Brand Management”. Università della Svizzera italiana, Lugano, Switzerland. March 11-22
  • Marchiori E., Inversini A., Cantoni L. (2011) Credibility in the Online Tourism: An analysis of the Aspects of Reception and Consumption of Imaginaries produced in Web 2.0 Tourism Services. Proceedings of the International Conference “Tourism Imaginaries”. Berkeley – California. February 18-20 2011
  • Marchiori E., Eynard D., Inversini A., Cantoni L., Cerretti F. (2011) Harvesting Online Contents: An Analysis of Hotel Reviews Websites. in Rob Law, Matthias Fuchs & Francesco Ricci (eds.), Information and Communication Technologies in Tourism 2011 (Proceedings of the International Conference in Innsbruck, Austria, January 26-28, 2011), Springer, Wien – New York 2011, pp. 101-112
  • Inversini A., Marchiori E., Dedekind C., Cantoni L. (2010) Applying a Conceptual Framework to Analyze Online Reputation of Tourism Destinations. in Ulrike Gretzel, Rob Law & Matthias Fuchs (eds.), Information and Communication Technologies in Tourism 2010 (Proceedings of the International Conference in Lugano, Switzerland, February 10-12, 2010), Springer, Wien – New York 2010, pp. 321-332
  • Marchiori E., Inversini A., Cantoni L., Dedekind C. (2010) Towards a Tourism Destination Reputation Model. A first step. Proceedings of the 6th International Conference “Thought Leaders in Brand Management. Lugano, Switzerland. 18-20 April 2010. ISBN 978-88-6101-006-2
  • Cantoni L., Marchiori E., Faré M., Botturi L., Bolchini D. (2009) A systematic methodology to use LEGO bricks in web communication design. In Proceedings of the 27th ACM international Conference on Design of Communication. SIGDOC ’09. ACM, New York, NY. Bloomington, Indiana, USA. October 05 – 07, 2009
  • Cantoni L., Tardini S., Inversini A., Marchiori E. (2009) From paradigmatic to syntagmatic communities: a socio-semiotic approach to the evolution pattern of online travel communities. In Wolfram Hopken, Ulrike Gretzel, Rob Law (eds), Information and Communication Technolo-gies in Tourism 2009 – Proceedings of the International Conference in Amsterdam, The Netherlands. Wien: Springer, pp. 13-24

Reports in scientific conference:

  • Marchiori E., Sironi M., Cantoni L. (2017) Being Smart with the Weather: Presenting Weather Forecasts to Visitors and Prospects. 1st UNWTO World Conference on Smart Destinations. Murcia, Spain. 15 – 17 February 2017
  • Marchiori E., Katsira M., Landi G., Ventrella M., Niforatos E. (2016) Investigating the Effects of an Edutainment Virtual Reality experience using Biophysical Data. XXIV Congresso SIPF “Brains in Action: dalle Neuroscienze di Base ai Sistemi Sociali Complessi”. Università Cattolica del Sacro Cuore, Milan, Italy. 27-29 October 2016
  • Di Nardo C., Marchiori E., Mariani M., Cantoni L. (2015) The Co-Creation Process of the Online Image of the Sassi of Matera. 5th International Conference On Tourism Management And Related Issues. Kos, Greece. October 8-9, 2015
  • Marchiori E., Boegli F., Adukaite A., Cantoni L. (2014) The Role of Food and Gastronomy in Online Travel Reviews about Agritourism Experiences. The case of Italy. 3rd International Congress UNESCO Chair Unitwin Network “culture, tourism, development” – tourism and gastronomy heritage – foodscapes, gastroregions and gastronomy tourism. Barcelona, Spain. June 16- 20, 2014
  • Fabi C., Marchiori E., Cantoni L. (2013) Barriere e facilitatori nella maturità dei processi per la promozione sul web delle destinazioni turistiche italiane. V Riunione Scientifica Nazionale SISTUR – Società Italiana di Scienze del Turismo. Rimini, Italy. November 29 – 30, 2013
  • De Rose M., Marchiori E., Kalbaska N., Cantoni L. (2013) Independent eLearning offers in tourism and hospitality. Looking for quality indicators. 3rd International Conference on Tourism Management and Tourism Related Issues. Barcelona, Spain. October, 2013
  • Mandelli A., Marchiori E. (2011) Conversation is not Image, Image is not Reputation: Opening up a Conceptual and Methodological Discussion on Current Practices in the Field of the so-called “Online Reputation”. Paper presented at the 15th International Conference on Corporate Reputation, Brand, Identity and Competitiveness. New Orleans, Louisiana. 18-20 May 2011
  • Fedele S., Marchiori E., Inversini A., Cantoni L. (2011) Understanding the Online Reputation of Tourism Destinations. The case of the Republic of Malta. 2nd Island Dynamics Conference in Valletta. Malta. 11-15 May 2011
  • Marchiori E., Inversini A., Cantoni L. (2010) Measuring the Online Reputation of Sustainable Tourism Destinations. 14th International Conference on Corporate Reputation, Brand, Identity and Competitiveness. Rio de Janeiro, Brazil. 19-21 May 2010
  • Cantoni L., Tardini S., Marchiori E. (2009) eTourism and Semiotics: how the endoxa generated in eTourism web-services reconfigure the Reputation of Destinations. 10th World Congress of Semiotics (IASS – International As